Privacy Policy

Effective as of January 26, 2024

This document serves as the privacy notice for HarmonicBalanceWellness.com (also known as Harmonic Balance Wellness) (“Harmonic Balance Wellness,” “our team,” “us,” or “our company”). It outlines our practices and reasons for collecting, storing, utilizing, and/or sharing your data when you interact with our services (“Services”), such as:

• Accessing our website at https://harmonicbalancewellness.com or any related site that refers to this notice
• Participating in our related activities, including sales, marketing, or events

Have questions or concerns? This notice aims to clarify your rights and choices regarding your privacy. If our policies and practices are not agreeable to you, we advise against using our Services. For further inquiries or concerns, please reach out to us at support@harmonicbalancewellenss.com.

KEY POINTS SUMMARY FROM OUR PRIVACY POLICY

This overview highlights the main points from our privacy notice, providing a brief synopsis of each key area. For detailed information on any of these points, you can follow the link provided after each summary or refer to our table of contents below to locate the specific section you need.

What Types of Personal Information Do We Handle?
As you interact with HarmonicBalanceWellness.com’s Services, whether by visiting, using, or navigating them, we handle personal information based on your engagement with us, your selections, and the features and products you utilize.

Do We Process Sensitive Personal Data?
HarmonicBalanceWellness.com does not engage in the processing of sensitive personal information.

Receipt of Information from External Sources
We do not acquire information from third-party sources.

Our Approach to Information Processing
The information we collect is used to deliver, enhance, and manage our Services, as well as to communicate with you, ensure security and fraud prevention, and adhere to legal obligations. We may also process your data for additional purposes with your explicit consent. Our processing activities are always based on valid legal grounds.

Sharing of Personal Information: Situations and Parties Involved
We may share personal data under specific circumstances and with certain third parties.

Safeguarding Your Information
At HarmonicBalanceWellness.com, we have implemented organizational and technological measures to safeguard your personal information. However, it is important to note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, complete security cannot be guaranteed.

Your Privacy Rights
Your geographic location may grant you specific rights regarding your personal information under applicable privacy laws.

Exercising Your Rights
To exercise your rights, you can complete our data subject request form available at support@harmonicbalancewellness.com, or by reaching out to us directly. We will address and act upon each request in compliance with the relevant data protection laws.

CONTENTS OVERVIEW

1. Introduction
   • Overview of the Privacy Policy
   • Purpose and Scope

1. Information We Collect
   • Types of Information Collected
   • Methods of Data Collection

1. How We Use Your Information
   • Purpose of Data Processing
   • Data Usage in Business Operations

1. Sharing Your Information
   • Disclosure to Third Parties
   • Information Sharing Under Specific Circumstances

1. Data Security
   • Security Measures
   • Data Breach Protocols

1. Your Rights and Choices
   • Access and Control of Personal Data
   • Opting Out of Communications

1. International Data Transfers
   • Cross-Border Data Transfer Policies
   • Compliance with International Privacy Laws

1. Use of Cookies and Tracking Technologies
   • Cookie Policy
   • Managing Cookies and Preferences

1. Data Retention Policy
   • Duration of Data Storage
   • Data Deletion Process

1. Children’s Privacy
   • Policies Regarding Minors
   • Parental Consent and Control

1. Links to Other Websites
   • Interaction with External Websites
   • Disclaimer for Third-Party Links

1. Changes to Our Privacy Policy
   • Policy Updates and Modifications
   • Notification Procedures for Changes

1. Contact Information
   • How to Reach Us
   • Feedback and Inquiries

1. Governing Law and Jurisdiction
   • Legal Compliance and Jurisdictional Considerations

1. TYPES OF INFORMATION COLLECTED

Information You Share with Us Briefly: We gather personal information that you choose to provide.

At HarmonicBalanceWellness.com, we collect personal data that you willingly share with us. This includes information you provide when you sign up for our Services, show interest in our company or our products and Services, engage in activities through the Services, or when you get in touch with us.

Your Provided Personal Information. The type of personal information we collect from you largely depends on how you interact with us and our Services, the choices you make, and the specific products and features you utilize. The kinds of personal information we might gather include:

• Full names
• Email addresses
• Usernames
• Passwords
• Communication preferences
• Physical addresses for billing
• Debit/credit card details
• Contact or verification information

Handling Sensitive Data. We do not engage in the processing of sensitive personal information.

Payment Information. For any purchases made, we collect essential payment data, like your payment instrument details (e.g., credit card numbers) and the associated security codes. All payment data is managed by Stripe. You can view their privacy policy here.

We expect that all personal information you provide is accurate, complete, and up-to-date. You are responsible for informing us of any changes to your personal information.

Automated Data Collection In Brief: Certain data is automatically gathered when you visit our Services.

When you visit, use, or navigate through HarmonicBalanceWellness.com, we automatically collect some information. This doesn’t directly disclose your identity (such as your name or contact details) but includes device and usage data, like your IP address, browser and device specifics, operating system, language settings, referring URLs, device identification, your country, location details, and information on your usage of our Services, along with other technical data. This information is crucial for the security and functioning of our Services, as well as for our internal analytics and reporting.

Like many organizations, we gather information through cookies and similar technologies.

The collected data comprises:

• Log and Usage Data. This is information related to service use, diagnostics, performance, and usage, which our servers automatically gather when you use our Services. This log data might include your IP address, type of device used, browser types, settings, details about your activity within the Services (such as timestamps of your use, pages viewed, searches made, and other user actions), and device event information (like system activity, error reports, and hardware configurations).
• Device Information. We collect data about the device you use to access our Services. This may include details like your IP address (or proxy server), device and app IDs, your location, browser type, model of your hardware, your internet service provider or mobile carrier, operating system, and system setup information.
• Location Data. We also gather location-based information, which might be precise or general, depending on your device settings. For example, we may use GPS and other technologies to determine your current location (based on your IP address). You have the option to opt out of location data collection by either denying access to this information or by disabling your device’s Location settings. However, opting out might limit your ability to use certain features of our Services.

2. OUR METHODS OF PROCESSING YOUR DATA

Brief Overview of Our Data Processing Activities

In Essence: Our processing of your information is key to offering, enhancing, and managing our Services, as well as in communicating with you, ensuring security and fraud prevention, and adhering to legal requirements. We might also use your information for additional purposes, subject to your approval.

The processing of your personal data at HarmonicBalanceWellness.com is carried out for multiple reasons, which vary based on your interactions with our Services:

• Account Management and Authentication: We process your data to facilitate the creation and maintenance of your account, enabling you to register, log in, and ensure your account functions smoothly.
• Service Delivery: Your information is used to deliver and streamline the services you request from us.
• User Support: We handle your data to address your queries and resolve any issues you might encounter with our services.
• Administrative Communications: We process your information to send you updates regarding our services and products, changes to our policies and terms, and other related information.
• Order Management: Your data is essential for us to manage and fulfill your orders, including handling payments, returns, and exchanges through our Services.
• Feedback Requests: We may use your information to seek feedback and communicate with you about your experience with our Services.
• Marketing and Promotions: If you agree to our marketing preferences, we will process your personal data for marketing purposes. You have the option to opt-out of marketing communications at any point. For more details, see the section “WHAT ARE YOUR PRIVACY RIGHTS?”
• Targeted Advertising: We utilize your information to create and show you personalized advertising and content that aligns with your interests and location.
• Marketing Effectiveness: To enhance the relevance and impact of our marketing and promotional efforts, we process your data.
• Protection of Vital Interests: In situations requiring the protection of vital interests, such as in emergency scenarios, we may process your information to prevent harm.

3. OUR LEGAL GROUNDS FOR DATA PROCESSING

Our Approach to Processing Your Personal Information

Briefly Explained: At HarmonicBalanceWellness.com, we commit to processing your personal information only when it is essential and when we have a legitimate legal basis to do so, in accordance with applicable laws. This could be based on your consent, our need to comply with legal requirements, to provide services to you, to fulfill our contractual duties, to safeguard your rights, or to pursue our legitimate business interests.

For users in the EU or UK, this is particularly relevant:

Under the General Data Protection Regulation (GDPR) and UK GDPR, it’s our duty to clarify the legal grounds on which we rely to process your personal data. These grounds include:

• Consent: We process your information if we have received your explicit consent for specific uses of your personal data. You are free to withdraw this consent at any time. Click here to learn more about withdrawing consent.
• Contractual Necessity: We process your personal data when it’s necessary to fulfill our contractual commitments to you, or to take steps at your request before entering into a contract.
• Legitimate Interests: We might process your data when it’s required to achieve our legitimate business goals, provided these interests are not overridden by your rights and freedoms. For instance, we may use your personal data to:
• Inform you of special offers and discounts on our products and services.
• Create and show you personalized and relevant advertising.
• Support and enhance our marketing efforts.
• Legal Obligations: Sometimes, we need to process your information to comply with legal responsibilities, like cooperating with authorities or in legal disputes.
• Protection of Vital Interests: We may use your information in emergency situations where it’s necessary to protect someone’s life or safety.

For users in Canada:

• We process your data based on explicit or inferred consent for specific purposes. You have the right to withdraw this consent at any time. Click here for more on consent withdrawal.
• In certain situations, Canadian law allows us to process your information without consent, such as:
• When it’s in an individual’s best interests and timely consent is not feasible.
• For legal investigations, fraud detection, and prevention.
• In the context of business transactions under specific conditions.
• For legal claims processing or in situations of public interest.

For California Residents: Your California Privacy Rights

In Brief: As a California resident, you are granted specific rights regarding access to and control of your personal information.

California Civil Code Section 1798.83 – “Shine The Light” Law: California residents are entitled to request and obtain, once a year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with whom we shared personal information in the immediately preceding calendar year. If you are a California resident and wish to make such a request, please submit it in writing to us using the contact information provided below.

Rights of Minors: If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request the removal of unwanted data that you publicly post on our Services. To request such a removal, please contact us using the information provided below. Please note that while the data will not be publicly displayed, it may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

Under the California Consumer Privacy Act (CCPA), “residents” are defined as:

1. Individuals in California for purposes other than temporary or transitory.
2. Individuals domiciled in California but currently outside the state for a temporary or transitory purpose.

All other individuals are defined as “non-residents.”

If you are a California resident, the CCPA provides you with the following rights:

• Right to Know and Access: You can request information about how we collect, use, and share your personal information.
• Right to Deletion: You may request the deletion of your personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
• Right to Opt-Out: You may opt out of the sale of your personal information to third parties (Note: HarmonicBalanceWellness.com does not sell personal information).

Our practices over the past twelve (12) months:

• Categories of personal information collected
• How we use and share personal information

For more details, refer to this privacy notice.

Exercising Your Rights: You may exercise your rights under the CCPA by contacting us via email or through the contact details provided at the end of this document.

Verification Process: Upon receiving a request, we will verify your identity before processing it. We may ask for information that matches the data we have on file or use other verification methods.

Designating an Authorized Agent: You may designate an authorized agent to make requests on your behalf under the CCPA. We require proof of authorization and verification of identity to process such requests.

Contact Us: If you have any questions, wish to exercise your rights, or have a complaint about how we handle your data, please contact us at support@harmonicbalancewellness.

For European Residents: Your GDPR Privacy Rights

Under the General Data Protection Regulation (GDPR), if you reside within the European Economic Area (EEA), you have specific rights regarding your personal information.

Your Rights Under GDPR:

• Right to Access: You have the right to request access to your personal data that we hold and to obtain information about how we process it.
• Right to Rectification: You can request correction of inaccurate personal data about you.
• Right to Erasure (“Right to be Forgotten”): In certain circumstances, you may have the right to the deletion of data that we hold about you.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain conditions, including processing for direct marketing.
• Right to Withdraw Consent: If you have given consent to any personal data processing activities, you can withdraw this consent at any time.

How to Exercise Your Rights: To exercise any of the above rights, please contact us with a request at Data Request Form. We may need to verify your identity for security purposes before processing the request.

Response Timing and Format: We aim to respond to your request within one month of receipt. If we require more time due to the complexity or number of requests, we will notify you of the extension period.

If you have any questions or concerns about your privacy rights under GDPR, our Privacy Policy, or our data practices, please contact us at support@harmonicbalancewellness.com.

4. DISCLOSURE SCENARIOS AND THIRD-PARTY SHARING

Overview of Information Sharing

In Summary: At HarmonicBalanceWellness.com, we might share your personal data in specific scenarios or with certain third parties as detailed in this section.

Your personal information could be shared by us in the following circumstances:

• Business Transactions: In the event of a business development like a merger, sale of company assets, financing, or acquisition, either in whole or in part, we may need to transfer or share your information as part of the transaction process with another business entity.

5. OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES

Usage of Cookies and Tracking Technologies

Briefly: At HarmonicBalanceWellness.com, we utilize cookies and other similar tracking methods to gather and retain your data.

We employ cookies and related tracking technologies, such as web beacons and pixels, for collecting and storing information. For detailed insights into our use of these technologies, and guidance on how you can manage or decline specific cookies, please refer to our Cookie Policy.

6. Use of Artificial Intelligence (AI)

At HarmonicBalanceWellness.com, we are committed to using advanced technologies, including Artificial Intelligence (AI), to enhance our services and user experience. Here’s how we approach the use of AI:

• AI in Service Improvement: We may employ AI algorithms and machine learning techniques to analyze trends, usage patterns, and preferences. This helps us in improving our service offerings, personalizing your experience, and making our services more user-friendly and efficient.
• AI and Data Privacy: We understand the importance of maintaining the confidentiality and integrity of your personal information. Our use of AI respects your privacy rights and complies with relevant data protection laws. We ensure that decisions made by AI systems are fair, transparent, and accountable.
• User Consent and Control: Where AI processing involves your personal data, we will ensure that you are informed and, where necessary, your consent is obtained. You will have control over the extent to which your data is subject to AI processing.
• Transparency in AI Use: We aim to be transparent about our use of AI technologies and their impact on your data. If AI is used for significant or automated decision-making processes that affect you, we will provide clear information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.
• Regular Review and Auditing: Our AI systems undergo regular reviews and audits to ensure they operate as intended and do not infringe on your rights or freedoms.

Should our AI practices change significantly in the future, we will update this section of our privacy notice and inform you of these changes.

For questions or concerns about our use of AI, please contact us at support@harmonicbalancewellness.

7. DURATION OF DATA RETENTION

To Summarize: At HarmonicBalanceWellness.com, we retain your information only as long as necessary to achieve the objectives outlined in this privacy notice, except when extended retention is mandated by law.

Your personal information is retained only for the duration needed to fulfill the purposes described in this privacy notice, except where law demands or permits a longer storage period, such as for compliance with tax, accounting, or other legal requirements. No aspect of this notice entails keeping your personal data beyond the period of your active account with us.

Once there is no longer a valid business justification for processing your personal information, we will proceed to either delete or anonymize it. In cases where immediate deletion is not feasible (like when your data is contained in backup archives), we will securely store and segregate your personal information from any further processing until we can feasibly delete it.

8. DATA PROTECTION MEASURES

Our Commitment to Data Security

In Brief: At HarmonicBalanceWellness.com, our goal is to safeguard your personal information with a combination of technical and organizational security measures.

We’ve established suitable and effective security protocols to protect the personal information we handle. These measures are designed to secure your data against unauthorized access, disclosure, alteration, and destruction. However, it’s important to recognize that no system is infallible. Despite our rigorous security practices, the inherent nature of the Internet and information technology means we cannot guarantee absolute security against the efforts of hackers, cybercriminals, and other unauthorized parties.

While we strive to protect your personal information, it’s important to understand that its transmission to and from our Services is done at your own risk. We strongly advise that you use our Services only within a secure environment to minimize the risk of unauthorized access.

9. POLICY ON COLLECTING MINOR’S DATA

Briefly: HarmonicBalanceWellness.com does not intentionally gather or target data from individuals under the age of 18.

We do not seek out or engage in marketing activities directed at children under 18 years old. When you use our Services, you affirm that you are either over 18 years of age, or if you are under 18, that you are using the Services under the supervision of a parent or legal guardian who agrees to be bound by our terms. In the event that we discover we have collected personal information from a user under 18 without parental consent, we will take steps to deactivate the relevant account and promptly remove such information from our records.

Should you become aware of any personal data we might have inadvertently collected from someone under the age of 18, please get in touch with us at support@harmonicbalancewellness.com.

10. USER RIGHTS REGARDING PRIVACY

Regional Privacy Rights

In Summary: Residents of certain regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, are granted specific rights for more control and access to their personal information. You can manage, modify, or terminate your account with HarmonicBalanceWellness.com at any time.

In regions like the EEA, UK, and Canada, you are entitled to specific rights under applicable data protection laws. These rights include:

1. Access and Copy: The right to request access to your personal information and to receive a copy of it.
2. Rectification or Erasure: The right to request correction of your personal information or its erasure in certain circumstances.
3. Restriction on Processing: The right to ask for a limitation on how your personal information is processed.
4. Data Portability: If applicable, the right to have your data transferred to another controller in a structured, commonly used format.
5. Objection to Processing: In certain situations, you may have the right to object to the processing of your personal information.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

We will handle and act upon any such requests in line with the relevant data protection laws.

If you are in the EEA or UK and believe that we are processing your personal information unlawfully, you have the right to lodge a complaint with your local data protection authority. Their contact details can be found here.

For residents of Switzerland, the contact information for the data protection authorities is available here.

Withdrawing Your Consent: If we are processing your personal information based on your consent, you have the right to withdraw this consent at any time. You can do this by contacting us at the details provided in the “Contact Us” section or by updating your preferences. Please note that withdrawing consent does not affect the lawfulness of processing before the withdrawal or processing based on other lawful grounds.

Opting Out of Marketing Communications: You can opt out of our marketing and promotional communications at any time by using the unsubscribe link in the emails we send, responding “STOP” or “UNSUBSCRIBE” to our SMS messages, or by reaching out to us as detailed in the “Contact Us” section. Opting out of marketing communications will remove you from our marketing lists, but we may still contact you for non-marketing purposes, such as for account administration or service requests.

Managing Your Account Information

Should you wish to review, modify, or close your account with HarmonicBalanceWellness.com, you have the following options:

• Update Account Settings: You can log into your account settings at any time to update your personal information.
• Contact Us for Assistance: If you need help with modifying or closing your account, please reach out to us using the contact details provided [elsewhere in this document or on our website].

In response to a request to close your account, we will deactivate or delete your account and remove your information from our active databases. However, we might retain some of your data in our files to prevent fraud, resolve issues, assist with any investigations, adhere to our legal obligations, or enforce our terms and conditions.

Cookies and Similar Technologies: By default, most web browsers accept cookies. However, you have the option to set your browser to delete or refuse cookies. Please be aware that removing or rejecting cookies could impact the functionality and features of our Services. To opt-out of interest-based advertising from various advertisers on our Services, you can visit http://www.aboutads.info/choices/.

For any questions or comments regarding your privacy rights or our practices, feel free to email us at support@harmonicbalancewellness.

11. OPTIONS FOR ‘DO NOT TRACK’ FEATURES

Do-Not-Track Features

Many web browsers and some mobile operating systems and applications come with a Do-Not-Track (“DNT”) feature, which allows you to express your preference not to be tracked during your online activities. However, as of now, there is no consistent standard for recognizing and implementing DNT signals. Consequently, HarmonicBalanceWellness.com does not currently respond to DNT browser signals or any similar mechanism that automatically communicates your choice not to be tracked online.

Should a standard for online tracking be established that we are required to adhere to, we will update our practices accordingly and provide information about this change in an updated version of our privacy notice.

12. UPDATES AND CHANGES TO THIS NOTICE

Updates to Our Privacy Notice

Brief Overview: HarmonicBalanceWellness.com is committed to maintaining compliance with relevant laws and will update this notice as necessary.

We periodically review and may update this privacy notice. Any changes will be marked by an amended “Revised” date, and these changes will take effect once published. In the case of significant modifications to this notice, we will strive to inform you either through a prominent notice on our website or via direct communication. We recommend that you visit this notice regularly to stay informed about how we safeguard your information and protect your privacy.

13. CONTACTING US ABOUT THIS NOTICE

Contact Us

If you have any questions or comments about this privacy notice, please feel free to reach out to us. You can contact us via email at support@harmonicbalancewellness.com or by mail at:

Harmonic Balance Wellness
102-1054 Ellis St. Kelowna, BC Canada
1-778-821-0569
support@harmonicbalancewellness

14. MANAGING AND DELETING YOUR DATA WITH US

Reviewing, Updating, or Deleting Your Personal Information

According to the laws applicable in your jurisdiction, you may be entitled to request access to, modify, or delete your personal information that we have collected. If you wish to review, update, or request the deletion of your personal information, contact us at support@harmonicbalancewellness.